Welcome to IrisLeeGallery, where your satisfaction is the foundation of our mission. Our Returns Policy is crafted to ensure you are delighted with every art piece you purchase from us.
Commitment to Artistic Integrity
If the artwork you receive doesn't live up to the quality or depiction provided online, you're entitled to a complete refund. We're dedicated to offering only high-quality, genuine art.
Protection from Shipping Damages
Should your art suffer damages during shipping, you can opt for a free replacement or a full refund. Although we take great care to safeguard the artwork in transit, we're ready to address any shipping-related damages promptly.
30-Day Hassle-Free Returns
Take advantage of our 30-day hassle-free return policy. If you choose to return a piece, we'll handle the pickup and return shipping; you'll only be responsible for the return freight cost.
Initiating a Return
To start a return, contact us within 30 days of receiving your artwork. The art must be in its original condition and packaging to be eligible for return.
Dealing with Damaged Deliveries
In case of receiving damaged artwork, please send us photos of the damage to help assess the situation and expedite the insurance claim. Then, repack the artwork carefully for its return.
Return Process Timeline
You have 30 days from the receipt date to initiate a return, with an extra 14 days to complete the return shipment.
Exceptions to Refunds
For returns based on personal preference rather than quality or accuracy, the cost of return shipping is your responsibility. We will issue a full refund upon receiving the returned item.
Need Further Assistance?
Contact Us - We're here to help ensure your satisfaction and address any questions or concerns.